All orders from Artland Gallery Co. Ltd. are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support at support@artland-gallery.jp.
Where We Ship
1. Artland Gallery Co. Ltd. is pleased to provide domestic and international shipping options. Please [click here] for more information about international shipping.
2. Artland Gallery Co. Ltd. offers delivery to all areas of Japan.
3. All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.
Processing
1. We process orders during our normal business hours.
2. You are responsible for all return shipping fees. Shipping fees are non-refundable. Artland Gallery Co. Ltd. strongly recommends that you use a trackable method to ship your return.
3. We make every effort to fulfill orders as quickly as possible, but sometimes delays are unavoidable (e.g. Covid-19). If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
As a general rule, Artland Gallery Co. Ltd. sets delivery charges on a per-item basis. The shipping charge will be either displayed when you select an item, or calculated and displayed at checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Shipping Promotions
Shipping Promotions
1. We love to celebrate events and reward customers with occasional shipping promotions. This may include free or discounted shipping on your order.
2. Please be aware that discounts on shipping or offers of free shipping are often temporary or conditional and not apply to Return and Refund Policy. Please see our Return Policy for further information.
Specific Promotions
1. Free Shipping: Orders for certain items qualify for free shipping.
2. This will be noted on the product page.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at support@artland-gallery.jp.
Lost, Stolen, or Damaged Orders
Lost, Stolen, or Damaged Orders
Contact Us
If you have any questions about this Shipping & Delivery Policy, You can contact us: